Privacy, Cookies & FAQ
Privacy policy, cookie policy, and frequently asked questions about Hello TCF.
Privacy Policy
Last updated: September 3, 2026
At Hello TCF, protecting your personal data matters to us. This policy explains what information we collect, why we use it, and how it is protected when you use hellotcf.com.
1. Information We Collect
When you use Hello TCF, we may collect:
- your name and email address;
- information related to your account;
- your answers, results, and performance on exercises and simulations;
- your written and spoken submissions;
- identified mistakes, recommendations, flashcards, and progress data;
- certain technical data, such as your IP address, browser, and device.
2. Use of Artificial Intelligence
Some Hello TCF features use artificial intelligence to analyze your answers and personalize your training.
AI may be used in particular to:
- analyze your written and spoken submissions;
- identify your recurring mistakes and difficulties;
- recognize your strengths;
- generate personalized corrections and recommendations;
- create tailored flashcards and review exercises;
- track your progress over time.
This information is used to provide you with a more personalized learning experience.
3. Payments
Payments are processed securely by PayPal.
Hello TCF does not store full card numbers or sensitive financial information used to make your payment.
Transactions are also subject to PayPal's own terms and privacy policy.
4. How We Use Your Data
We use your information to:
- create and manage your account;
- give you access to the features included in your plan;
- personalize your learning path;
- track your progress;
- provide AI-generated analysis and corrections;
- improve the platform and its features;
- send you communications necessary for your account or subscription;
- ensure the security and proper operation of the service.
Hello TCF does not sell your personal data.
5. Third-Party Services
Some data may be processed by providers necessary for Hello TCF to operate, in particular for:
- payment processing;
- hosting the platform;
- user authentication;
- artificial intelligence services;
- sending emails;
- technical and analytics tools.
We aim to limit the information shared to what is necessary to provide the service.
6. Data Retention
We keep your data only for as long as necessary to operate your account, provide our services, and comply with our legal obligations.
Some data may then be deleted or anonymized.
7. Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure.
However, no computer system can guarantee absolute security.
8. Your Rights
Depending on the laws that apply to your situation, you may in particular request:
- access to your personal data;
- correction of inaccurate information;
- deletion of certain data;
- information about how your data is used.
For any request regarding your personal data, you can contact Hello TCF at [email protected].
9. Changes
This policy may be updated as Hello TCF adds new features or as our practices evolve.
The last-updated date will always be shown at the top of this page.
10. Contact
For any question regarding this policy or the use of your data:
Hello TCF — hellotcf.com — [email protected]
Frequently Asked Questions
Everything you need to know about Hello TCF, our plans, and your personalized TCF Canada preparation.
How can I pay for my plan?
Payments on Hello TCF are processed securely via PayPal. At checkout, you'll be redirected to PayPal to complete your purchase using the payment options available on your account.
Do plans renew automatically?
It depends on the plan you choose.
Sprint (2 semaine): $14.99 for 2 weeks, paid once, with no automatic renewal.
Intensif: $24.99 for 1 month, renewing automatically every month until cancelled.
Réussite: $44.99 for 2 months, renewing automatically every 2 months until cancelled.
You can cancel your renewal at any time.
What happens when my plan ends?
At the end of your access period, the premium features included in your plan will no longer be available.
With the Intensive and Performance plans, your access stays active as long as your subscription is ongoing.
Can I change my plan?
Yes. You can choose a different plan based on your changing needs and how much time you have to prepare for your exam.
If you'd like to upgrade to a higher plan during an already active access period, contact our team to learn about the available options.
How does Hello TCF's artificial intelligence work?
Hello TCF's AI analyzes your performance to help you understand what you already master and what you need to improve.
Depending on your plan, it can identify your mistakes, spot recurring difficulties, analyze your spoken and written submissions, and offer personalized recommendations.
Does Hello TCF track my mistakes?
Yes. The goal isn't just to show you that an answer is incorrect.
Hello TCF helps you identify your mistakes, spot the ones that keep coming up, and focus your practice on the areas that need more work.
This makes your progress more targeted and personalized.
Are my strengths taken into account too?
Yes. Personalized preparation isn't only about correcting mistakes.
Hello TCF also helps you identify and reinforce what you already do well, so you strengthen your existing skills while working on your weaker points.
How do the personalized flashcards work?
With the features included in your plan, flashcards let you review vocabulary, expressions, and concepts you need to reinforce in a targeted way.
They can be used in particular to more easily revisit the items tied to your recurring difficulties and mistakes.
Do the simulations resemble the actual TCF Canada?
Hello TCF offers practice designed to familiarize you with the format, task types, and time constraints of the TCF Canada.
The goal is to let you practice in an environment as close as possible to actual exam-preparation conditions.
Is the content kept up to date with the TCF Canada?
Yes. Hello TCF's content is regularly reviewed to stay aligned with the current format and requirements of the TCF Canada.
Can I use Hello TCF on my phone?
Yes. Hello TCF is accessible from a computer, tablet, or compatible smartphone.
This lets you practice at your own pace, wherever you are.
Does Hello TCF guarantee a specific NCLC level?
No. Hello TCF is a preparation tool designed to help you progress and better prepare for the TCF Canada.
Your final result depends in particular on your starting level, your consistency, your progress, and your performance on exam day.
Is Hello TCF affiliated with France Éducation international?
Hello TCF is an independent TCF Canada preparation platform. It is not affiliated with France Éducation international and does not issue official TCF certification.
How do I contact support?
You can contact the Hello TCF team by email or through the contact form available on the platform.
We'll do our best to get back to you as soon as possible.